Frequently Asked Questions
We accept any credit or debit card with a Visa, Master Card, American Express, Diner's Club or JBC logo.
It costs anywhere from 10 to 40 USD, depending on the tutor of your choice.
No.
We can send a digital receipt to your registered e-mail address upon request. We do not offer printed receipts.
Yes, only if you cancelled at least 12 hours before the lesson.
Please click on "How It Works" at the top of the page. It gives you a step-by-step instruction.
Yes.
Yes, as long as your tutor is available.
Your tutor may cancel your booking if they happen to be unavailable on that day.
The tutor will respond within 12 hours. We will send you a notification to your registered e-mail account.
Yes, but we suggest getting one to make the most of your lessons.
No. You need to take a lesson from your account at Simplisay.
No, you would have to book a lesson again. Please give us at least 12 hours' notice for cancellation or rescheduling.
Yes. Please make sure to notify your tutor.
Yes. Our lessons are designed to accommodate students from all levels.
Please contact our customer support.
We do our very best to provide quality tutors. However, if the tutor failed to show up, you will get a full refund.
We do our very best to provide quality tutors. To that end, we perform monthly inspections to make sure all of our tutors are meeting our standards. However, if a tutor fails to meet our standards, then they will be instructed to make necessary changes.
You only need one personal account.
Click on "Forgot your password?" on the log in page. We will send a password reset link to your registered e-mail address.
You will still get paid. Cancellations must be made at least 12 hours in advance.
Only if they are in the same class. Otherwise, you cannot have multiple students booked in the same time slot.
You can set your availability at Tutor Availability.
Yes, but you need to consult our administrative office first.
No. You can set your hourly rate on the Xth of the month. You cannot update it until next month.